SERVICE At Import Auto, we provide a complete array of preventive maintenance services for almost all vehicles, both while they are under factory warranty and outside of that warranty. As described in our Warranty Service Myths section, your warranty will remain in force if your vehicle is serviced by a reputable entity other than your dealer. While performing service, we do a complete inspection of your vehicle's operating systems, and provide you with a list of safety-related (e.g., worn-out brakes, broken suspension or steering parts, or worn-out tires), reliability-related (e.g., weak battery, leaking water pump or radiator, slipping transmission, etc.), and upcoming problems that require attention. You then decide and authorize which problems, if any, to repair. We use factory/OEM-level parts, lubricants, and fluids. Our objective is to perform services within one day, and have the car back to you the same day. Occasionally, or a rare or vintage vehicle, availability of proper parts may cause us to hold the vehicle a bit longer. We test-drive every serviced vehicle to ascertain completeness and correctness of the services carried out, and the technician responsible for the service signs-off on it. Services for Out-of-Warranty Vehicles Import Auto provides a complete range of services for all types of vehicles, consistent with a vehicle's manufacturer-recommend intervals and service contents. Examples include M-B Schedules A and B, BMW Service and Service 3, and others' 15,000-mile-interval services. Chargeable Services While Vehicle is Under Factory Warranty Import Auto provides a complete schedule of maintenance services for vehicles under factory warranty, consistent with the manufacturer's recommended service contents, intervals or mileage, fluids specifications, and products (e.g., brake pads, rotors, anti-freeze/coolant, etc.) Our fees for such services are generally lower than those by dealers.  Our services continue to validate your warranty, and we can stamp your service record book to signify completion of recommended services. Dealer Free Services While Vehicle is Under Factory Warranty Certain manufacturers, as part of their marketing promotion program, provide basic services at no charge to customers while the vehicle is under factory warranty. These services generally include oil & filter, brake pads & rotors, pad wear sensors, coolant, and similar items. These free services, however, are provided at intervals substantially longer than desirable, or logically and experientially feasible. For example, one manufacturer specifies oil changes in 15,000 mile intervals, and no transmission fluid change for the life of the vehicle. While Import Auto cannot provide free services, we do recommend that vehicle owners seriously consider shorter service intervals, even though they will have to pay for the service. The long-term economics of vehicle ownership favor this approach, since it can prevent major repairs (e.g., engine or transmission overhaul) shortly after warranty expiration.